Frequently Asked Questions

We specialize in two main categories of digital products:

Antivirus Licenses: Premium security software from leading brands like Norton, Avast, and Kaspersky. Available in 1-year, 3-year, and 5-year licenses.

Gift Cards: Digital gift cards for popular platforms including Google Play, Amazon, Apple, PlayStation, and Netflix. Available in various denominations from $10 to $500.

Yes, absolutely! All our antivirus licenses are 100% genuine and purchased directly from authorized distributors. We guarantee authenticity and provide full customer support for all products.

Yes, our digital products make perfect gifts! During checkout, you can specify a different email address for delivery. The recipient will receive the product instantly with clear redemption instructions.

Due to the nature of digital products, we generally do not offer refunds once the product has been delivered. However, if you encounter any issues with product activation or delivery, please contact our support team immediately for assistance.

All our digital products are delivered instantly after successful payment. You should receive your product code or download link within minutes of completing your purchase.

Your digital product will be delivered to the email address you provide during checkout. You'll receive:

• Product activation code/license key
• Detailed redemption instructions
• Download links (if applicable)
• Customer support information

If you haven't received your product within 30 minutes:

1. Check your spam/junk folder
2. Verify the email address you provided
3. Contact our support team with your order number

We'll resend your product immediately and investigate the issue.

Activation is simple:

1. Download the antivirus software from the official website
2. Install the software on your device
3. Open the software and look for "Activate" or "Enter License Key"
4. Enter the license key we provided in your email
5. Follow the on-screen instructions to complete activation

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay (on supported devices)
• Google Pay (on supported devices)

Yes, we take security very seriously. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Payment declines can occur for several reasons:

• Insufficient funds in your account
• Incorrect card details entered
• Card expiration date passed
• Bank security measures (contact your bank)
• Billing address mismatch

If you continue experiencing issues, please try a different payment method or contact your bank.

Sales tax is applied based on your location and local regulations. The final amount including any applicable taxes will be clearly displayed before you complete your purchase.

We offer multiple ways to get support:

• Email: support@extrashopgifts.com
• Contact Form: Available on our Support page

We also offer support in French, German, and Dutch.

Our customer support team is available:

• Monday-Friday: 8:00 AM - 10:00 PM (GMT)
• Saturday-Sunday: 9:00 AM - 6:00 PM (GMT)

Emergency support for delivery issues is available 24/7.

Yes! We provide basic technical support for all antivirus products purchased through our store. This includes assistance with:

• Installation and activation
• License key issues
• Basic troubleshooting
• Product compatibility questions

For advanced technical issues, we may direct you to the manufacturer's official support channels.

We provide customer support in four languages:

• English
• French
• German
• Dutch

Our website is available in English, with multilingual support staff ready to assist you.